How it works
- Choose Change Vehicle on the in-progress contract.
- Inspect and return the current vehicle and record the reason for replacement.
- Pick the new vehicle.
- Inspect the new vehicle in, with a checklist, damage diagram and customer signature.
If the new vehicle is in a different group, pricing re-syncs automatically.
Why it matters
- The customer keeps one contract and one invoice trail.
- Condition of both cars is documented, so damage is never disputed.
- The reason for the change is recorded for later review.
Frequently asked questions
Can I change the driver as well?
For chauffeur bookings, the vehicle or driver can be swapped on a live booking, and the change is recorded.
Is a signature needed?
Yes. The customer signs the new check-in inspection on screen.