From report to settlement
- Report Accident on the in-progress contract. The contract, vehicle and driver are pre-filled.
- Enter severity, responsible party, location and description, and mark whether it is the customer's fault.
- Submit, review and approve. The deductible charged to the customer is billed as a damage line on the contract.
- File the insurance claim from the accident and track it to settlement.
What you can do next
- Put the contract on hold while the car is repaired.
- Change the vehicle so the customer can continue.
- Track the repair cost against the vehicle.
Frequently asked questions
Can the accident be reported by a branch user?
Yes. It starts from the contract, and the record carries details, third party, police and insurance, repairs and notes.
Who pays the deductible?
If the customer is at fault, the deductible is billed to the contract.